Question 1

What is PIWI247?

Accepted Answer

PIWI247 is the first in the industry to offer a sportsbook, a betting exchange, and a casino on one platform. It is powered by none other than the best betting exchange sites; Pinnacle Sports, Betfair, and Evolution Casino.

Question 2

When did PIWI247 start?

Accepted Answer

Established in 2019 by some of the pioneers in the betting industry, our team is committed to provide you with an excellent gaming experience using most of the reliable payment methods globally available.

Question 3

What are the products offered in PIWI247?

Accepted Answer

PIWI247 was initially powered by Pinnacle sports and Casino Evolution and just recently, it is also being Powered by Betfair Exchange.

Question 4

How can I make sure that my funds are safe?

Accepted Answer

Your funds are safe with us as we are able to acquire partnership with Pinnacle, Evolution, and Betfair Exchange, as long as you are a genuine player and you will not commit any violations against any of our rules.

Question 5

Can I access PIWI247 via mobile?

Accepted Answer

Yes. Our platform is accessible via mobile and it has a user-friendly interface.

Question 6

How do I sign-up?

Accepted Answer

Just go to our website: www.piwi247.com and click “Sign-up”. Fill out the form with the following info: e-mail address, password, country, phone number; and then click submit. Your account will be automatically created and you’ll be able to access the sportsbook, betting exchange, and casino interfaces right away. No need to sign up separately to Pinnacle, Betfair, and casino accounts.

Question 7

Is my personal information safe with your company?

Accepted Answer

Confidentiality of our customer details and information are of utmost priority. We never share any details to any third parties.

Question 8

How much is the minimum deposit to open an account?

Accepted Answer

Minimum deposit to open an account is 10 EUR.

Question 9

What should I do after I send my deposit?

Accepted Answer

Please wait for 5 to 10 minutes. You will be notified of the status of your deposit and the funds will automatically reflect in your account. You can bet as soon as the funds reflect.

Question 10

How much is the minimum amount I can withdraw?

Accepted Answer

Minimum withdrawal amount is 5 EUR.

Question 11

How much is the maximum amount I can withdraw?

Accepted Answer

You can withdraw a maximum of 50,000 EUR per day.

Question 12

Can I speak on PIWI247 Live Chat Support in a different language?

Accepted Answer

Yes, you can. We speak your language.

Question 13

Can I withdraw anytime I want?

Accepted Answer

Yes. We are available 24/7. Once you complete the verification process, you can make a withdrawal request anytime as long as there is a sufficient balance on your account.

Question 14

Is there a rollover requirement before I can withdraw my funds?

Accepted Answer

Yes. One-time (1x) rollover is required for you to be able to withdraw your funds.

Question 15

Do you conduct KYC?

Accepted Answer

Yes. We conduct KYC and we adhere to our partner game providers’ verification requirements.

Question 16

How much is the minimum bet I can place?

Accepted Answer

Minimum bet for Sports is 3 EUR. Minimum bet for PIWIXchange is 4 EUR. Minimum bet for Casino depends on the games. You can bet for as low as 0.10 EUR.

Question 17

How much does PIWI247 cost?

Accepted Answer

PIWI247 is completely FREE OF CHARGE.

Question 18

What are the available currencies?

Accepted Answer

We only accept EURO Currency.

Question 19

What are the available payment methods I can use to deposit and withdraw?

Accepted Answer

You can deposit via SKRILL, Neteller and Bitcoin.

Question 20

How much should I pay for the Deposit and Withdrawal fee?

Accepted Answer

All transactions (Deposit and Withdrawal) via Skrill, Neteller and Bitcoin done on PIWI247 are FREE OF CHARGE.

Question 21

Do I need to verify my account before withdrawal?

Accepted Answer

Yes. You need to complete the verification process before you can request your first withdrawal.

Question 22

How long does it take to verify my account?

Accepted Answer

Our standard processing time is 3-5 days, depending on the documents you submitted.

Question 23

What would I do If I lost my password?

Accepted Answer

You just need to click “Forgot Password”. Enter your registered e-mail address and the OTP Code sent to it, so you’ll be able to set a new password for your account.

Question 24

Is there a commission charge on the exchange?

Accepted Answer

Yes. PIWI247 has the lowest betfair commission rates and  commission charge in the market at 2.5%.

Question 25

Can I use an agent to get a PIWI247 account?

Accepted Answer

Yes, we have a partnership with a trusted agent or a bet broker. We only partner with the most trusted betting agent. You can also simply sign up to get an account directly from us.

Question 26

Is PIWI247 a Pinnacle clone or a Pinnacle copy?

Accepted Answer

Yes. It has the same odds and limits. The ones offered in Pinnacle are also being offered in our PIWI247 “Sportsbook” platform, except the live tennis market. We are your pinnacle alternative.

Question 27

Does PIWI247 Sports charge commission on winning bets?

Accepted Answer

PIWI247 never charges commission on winning bets in PINNACLE SPORTS – what you see is what you win.

Question 28

What are the different odds formats available?

Accepted Answer

PIWI247 offers four available odds formats: Decimal Odds, Hongkong Odds, Malay Odds, and American odds.

Question 29

How much is the minimum bet I can place on Sports?

Accepted Answer

Minimum bet you can place on Sports is 3 EUR.

Question 30

Can I change or cancel my bet?

Accepted Answer

Bets cannot be cancelled or changed once they have been placed and confirmed. Please make sure to review your bets for any mistakes before placing them. Customers are solely responsible for their own account transactions. Once a transaction is complete, it cannot be changed.

Question 31

Can I change the view of my interface to EURO VIEW?

Accepted Answer

Yes. The default is Asian view but you can always change it to the EURO view depending on your preferences.

Question 32

Is PIWI247 a Betfair clone or a Betfair copy?

Accepted Answer

Yes. We are a Betfair alternative. All markets are being offered as well, save for LAY betting options for Horse Racing. Currently, we don’t offer Horse Racing LAY betting options on PIWI247.

Question 33

What is the difference between PIWI247 and OrbitX, 9wickets, or other Betfair copies/clones?

Accepted Answer

PIWI247 is unique because not only can you access betting exchanges on the platform, it also has a sharp bookmaker and casino games. PIWI247 is the only betting platform that has Betfair and Pinnacle Sports in one account. PIWI247 also offers the lowest commission charge among betting exchanges. The commission charge on betting exchange winnings is only 2.5%.

Question 34

What is lay betting?

Accepted Answer

Lay betting means betting on something not to happen.

Question 35

What is back betting?

Accepted Answer

Back betting means putting your money on something to happen.

Question 36

What commission do I pay?

Accepted Answer

PIWI247 charges a commission on your net winnings on a market.  If you have a net loss on a market, you do not pay commission.

Question 37

Is there a commission charge on the exchange?

Accepted Answer

Yes. PIWI247 has the lowest Betfair Exchange commission charge in the market at 2.5%.

Question 38

Does PIWIXchange have a Cash-out button?

Accepted Answer

Yes. PIWIXchange has a Cash-out button but this is not available for all the market.

Question 39

Can I request to increase my exposure limit?

Accepted Answer

Exposure limit is standardly set on all accounts. Therefore, we cannot increase your exposure limit.

Question 40

Can I choose my own odds?

Accepted Answer

Yes, a betting exchange allows you to set your own odds. There is no guarantee that your bet will be matched, so putting in more favourable odds than what the current market price offers will increase the chance of your bet being matched.

Question 41

What is a matched bet?

Accepted Answer

When a bet is matched, it simply means two people have agreed on a stake and amount of liability.

Question 42

What is an unmatched bet?

Accepted Answer

An unmatched bet is simply a bet in which your lay bet was not completely matched in the betting exchange platform, as the price (odds) for which you aimed to bet is not available anymore in the betting market.

Question 43

What is a partially matched bet?

Accepted Answer

A partially matched bet means that some of your stake or liability has been matched, but part of it hasn’t been.

Question 44

How much is the minimum bet I can place in exchange?

Accepted Answer

Minimum bet for exchange is 4 EUR

Question 45

Can I bet on Live Casino?

Accepted Answer

Yes. We offer Live Casino. You can play baccarat, casino holdem, roulette, black jack, and football studio to name a few. There are plenty of casino games to choose from!

Question 46

Does PIWI247 have an Affiliate Program?

Accepted Answer

Yes. You can be an Affiliate of PIWI247.

Question 47

Why should I join PIWI247 Affiliates?

Accepted Answer

You should join our Affiliate Program because first, it’s via Revenue Share and second, you can earn on  3 different percentages from our 3 products on our platform: 20% Revenue Share for Pinnacle 25% Revenue Share for Evolution 5% Revenue Share for PIWIXchange

Question 48

How do I become an affiliate?

Accepted Answer

If you are interested in becoming an affiliate, please feel free to contact us via email at affiliate@piwi247.com. We’ll be happy to discuss how we can work together.

Question 49

Do you have a minimum amount to cash out?

Accepted Answer

Yes. Our minimum amount for cash-out of earnings is 100 EUR and there should have at least  5 active members for that month before payout is permitted.

Question 50

What can I do with my affiliate balance?

Accepted Answer

As soon as you are able to meet the requirements for payout, we will automatically send your earnings or shares to your registered payment gateway every 5th of the calendar month.

Question 51

How do I refer customers to you?

Accepted Answer

You can generate your own and unique affiliate tracking link with banners from our Affiliate Platform. You can post that link on your website. Once your friends/members click on that link, they will be automatically linked under your affiliate tree and you can start earning from their betting activity.

Question 52

How much is the withdrawal fee for me to cash out my earnings?

Accepted Answer

Withdrawal of earnings via Skrill, Neteller, or Bitcoin are absolutely FREE of Charge.

Can I bet on Live Casino?

Screenshot of what payment method is to be submitted? (WHICHEVER IS APPLICABLE)

What proof of address is accepted?

What type of ID is acceptable for verification?

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